1. Agreement to Terms

Please read these Terms of Service (“Terms”) carefully before using the https://super.fans website and service (the “Service”) operated by super.fans, inc., a Delaware corporation with its principal place of business in California (“the Company,” “we,” “us,” “our”). These Terms contain important information regarding limitations of our liability. Your access to and use of the Service is conditional upon Your acceptance of and compliance with these Terms. These Terms apply to everyone, including but not limited to visitors, users, and others, who wish to access or use the Service. By accessing or using the Service, You agree to be bound by these Terms. If You disagree with any part of the Terms, then You do not have permission to access or use the Service.

2. Definitions

“Company” means super.fans, inc., a Delaware corporation with its principal place of business in California, and any subsidiaries, successors, or assigns. “Service” means the super.fans website, mobile experience, and all features, content, and functionality provided by the Company. “Website” means https://super.fans and any related subdomains or successor sites. “You” or “User” means any individual accessing or using the Service. “Content” means any text, graphics, images, videos, audio, code, or other materials displayed or transmitted by the Company or third parties on the Service. “User Content” means any Content, including videos, images, comments, metadata, or other information uploaded, submitted, posted, or otherwise transmitted by a User to the Service. “Subscription” means a recurring monthly or annual billing arrangement for access to the Service.

3. Eligibility

The Service is intended for users who are at least thirteen (13) years of age. Users under eighteen (18) years of age may use the Service only with the express written consent and active involvement of a parent or legal guardian. Users under eighteen (18) may not make purchases or establish Subscriptions without parental or guardian consent. By using the Service, You represent and warrant that You meet these age requirements and, if applicable, have obtained necessary parental or guardian consent.

4. Account Registration

To access certain features of the Service, You may be required to create an account. You agree to provide accurate, current, and complete information during registration and to maintain the accuracy of such information. You are responsible for maintaining the confidentiality of Your account credentials and password, and for all activities occurring under Your account. You agree to notify the Company immediately of any unauthorized access to or use of Your account. The Company is not liable for any loss or damage arising from Your failure to maintain account security or to notify the Company of unauthorized access.

5. Our Offers and Pricing

The Company offers various subscription plans and pricing options. Pricing is subject to change at any time with notice to You via email or posting on the Website. All prices exclude applicable sales, use, and other taxes. You are responsible for payment of all taxes associated with Your use of the Service. The Company reserves the right to offer promotional discounts, bundled offers, and customized pricing at its sole discretion.

6. Subscriptions and Auto-Renewal

6.1 Subscription Plans.

The Company offers monthly and annual Subscription plans. Each Subscription grants You non-exclusive, non-transferable access to the Service during the applicable billing period.

6.2 Auto-Renewal Disclosure.

IMPORTANT — YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW UNLESS CANCELLED.

Before fulfilling Your Subscription, the automatic renewal offer terms are presented clearly and conspicuously: the Subscription auto-renews at the then-current price (monthly or annual) until cancelled; frequency and amount of charges; and cancellation instructions.

By clicking “Subscribe” or equivalent and checking the separate box “I expressly consent to the automatic renewal terms described above,” You provide Your express affirmative consent to the automatic renewal or continuous service offer terms. The Company maintains records of this consent for the longer of three (3) years or one (1) year after termination.

Cancellation: You may cancel at any time in the same medium used to subscribe (online via account settings with a prominent “Click to Cancel” button, email to support@super.fans, or phone 610-909-9055). Cancellation takes effect at the end of the current billing period; no partial refunds. For phone cancellation, You may say “cancel” at any time.

Annual Reminder: The Company will send You an annual reminder (via the medium You used to subscribe or typically use to interact with Us) disclosing the Service, charge frequency/amount, and cancellation method.

Fee Changes: If the price changes, You will receive clear notice 7–30 days in advance (retainable format) with cancellation instructions.

Free Trial: The free trial converts to paid unless You cancel; notice of conversion timing, price, and cancellation method is provided before enrollment.

6.3 Free Trial.

If the Company offers a free trial period, the following terms apply: the free trial will last for the period specified at the time of enrollment; at the end of the free trial period, Your Subscription will automatically convert to a paid Subscription at the then-current rate unless You cancel before the free trial expires; the Company will disclose the length of the free trial, the price that will be charged after the trial, and the fact that You will be charged unless You cancel before the trial period ends, at or before the time of enrollment.

7. Purchases and Payments

7.1 Payment Processing.

The Company uses Stripe as its sole third-party payment processor. The Company accepts the following payment methods: American Express, Discover, Mastercard, Visa, and debit cards. The Company does not collect, store, or maintain any payment card details; all such information is processed and stored securely by Stripe in compliance with PCI Data Security Standards.

7.2 Authorization.

By submitting a payment method, You represent and warrant that You have the legal right to use such payment method and that all information provided is accurate and current. You authorize the Company and its payment processors to charge Your payment method for Subscriptions, purchases, and other fees incurred in connection with Your use of the Service.

8. Cancellation Policy

You may cancel Your Subscription at any time without penalty. Cancellation requests may be submitted through Your account settings on the Website, by emailing support@super.fans, or by calling 610-909-9055. There is no cancellation fee. Your Subscription will remain active through the end of Your current billing period, and no refund will be issued for the unused portion of the current billing cycle. Your cancellation will take effect at the end of that billing period.

9. Refund Policy

9.1 General No-Refund Policy.

All Subscription fees and purchases are non-refundable. Once You have been granted access to the Service, no refund will be issued for the remainder of the billing period.

9.2 Exceptions.

Notwithstanding the foregoing, the Company may issue a refund in the following limited circumstances: where required by applicable law or regulation; for charges on Your payment method that You did not authorize or that resulted from fraudulent activity; or where the Service was not provided as described and cannot be made available to You.

9.3 Chargebacks and Disputed Charges.

If You believe a charge was unauthorized or incorrect, You should contact the Company at support@super.fans before initiating a chargeback. Chargebacks are processed according to Stripe’s chargeback resolution process. The Company may suspend Your account if chargeback activity is found to be fraudulent or if disputes are found to be frivolous.

9.4 European Union and EEA Consumers.

If You are a consumer located in the European Union or European Economic Area, You have the right to withdraw from Your Subscription within fourteen (14) days of purchase without penalty, in accordance with Directive 2011/83/EU (Consumer Rights Directive). To exercise this right, You must notify the Company in writing at support@super.fans within the 14-day period. Please note that if You request immediate access to the Service before the 14-day period expires, You may waive the right of withdrawal. Refunds will be processed via Your original payment method.

10. User Content

10.1 Ownership and License.

You retain all ownership rights to any User Content You upload or submit to the Service. However, by uploading User Content, You grant the Company a worldwide, non-exclusive, perpetual, royalty-free, irrevocable license to reproduce, publish, distribute, display, perform, and create derivative works based on the User Content, in any medium and for any purpose necessary to operate, promote, and improve the Service. This license includes the right to use User Content for marketing and promotional purposes.

10.2 User Representations.

You represent and warrant that: You own or control all rights to the User Content You submit; the User Content does not infringe any third-party intellectual property, privacy, or other rights; the User Content complies with all applicable laws and these Terms of Service; and You have obtained all necessary consents from any individuals or entities featured in the User Content.

10.3 Prohibited Content.

User Content must not contain: harassing, threatening, abusive, defamatory, or discriminatory material; content depicting violence, illegal activity, or exploitation of minors; personally identifiable information of others without consent; material that infringes intellectual property rights; spam, unsolicited advertisements, or commercial solicitations; malware, malicious code, or compromised materials; or any content that violates applicable law.

10.4 Content Removal.

The Company reserves the right, in its sole discretion, to remove any User Content that violates these Terms of Service or applicable law. The Company is not obligated to monitor User Content but may do so. Users who upload prohibited content may have their accounts terminated.

11. Prohibited Uses

You agree not to use the Service: to impersonate any person or entity or to misrepresent Your affiliation; to engage in spam, unsolicited marketing, or unauthorized commercial purposes; to restrict or inhibit any other user’s enjoyment of the Service; to disable, interfere with, or damage the Service or associated systems; to deploy bots, spiders, crawlers, or automated tools to scrape or collect data; to manually monitor, copy, or transcribe content without authorization; to reverse-engineer, decompile, or attempt to discover the source code or underlying technology; to interfere with proper operation of the Service or security measures; to attempt unauthorized access or to bypass authentication or security mechanisms; to engage in denial-of-service attacks, hacking, or other malicious activities; to violate any applicable local, state, federal, or international law or regulation; or to use the Service for any purpose that the Company, in its sole discretion, deems inappropriate or harmful.

12. Third-Party Services and Integrations

12.1 Social Login.

The Service allows You to authenticate using Google, Meta (Facebook), or X (formerly Twitter) accounts. When You use social login, You agree to the terms of service and privacy policies of the respective providers. The Company is not responsible for the practices of these third-party services.

12.2 YouTube API.

The Service integrates with the YouTube API. By using YouTube functionality within the Service, You agree to comply with the YouTube Terms of Service (available at https://www.youtube.com/t/terms) and the Google Privacy Policy (available at https://policies.google.com/privacy). You acknowledge that Your use of YouTube content is subject to YouTube’s restrictions and limitations.

12.3 Clerk Authentication.

The Service uses Clerk as an authentication provider. Clerk processes authentication data according to its privacy policy and terms, which You should review.

12.4 Stripe Payment Processing.

Payment processing is handled exclusively by Stripe. Your payment information is subject to Stripe’s Privacy Policy and Service Agreement, both available at https://stripe.com.

12.5 Disclaimer Regarding Third Parties.

The Company is not responsible for the accuracy, availability, legality, or any other aspect of third-party services. The Company does not endorse and assumes no liability for the practices, policies, or content of third-party providers. Your use of third-party services is at Your own risk.

13. AI-Generated Insights and Analytics

The Service uses artificial intelligence and machine learning technologies to generate analytics, insights, audience segmentation, and content performance data. While the Company strives to provide accurate and useful analytics, AI-generated outputs are provided for informational purposes only and may contain errors, inaccuracies, or limitations. The Company does not guarantee the accuracy, completeness, or reliability of any AI-generated content or analytics. You acknowledge that decisions made in reliance on AI-generated insights are made at Your own risk. The Company shall not be liable for any loss or damage arising from reliance on AI-generated outputs.

14. Intellectual Property and DMCA

14.1 Company Intellectual Property.

All Content provided by the Company, including text, graphics, logos, images, software, and other materials on the Website, is the exclusive property of super.fans, inc., or its licensors, and is protected by copyright, trademark, and other intellectual property laws. Copyright © 2021–2026 super.fans, inc. All rights reserved. You may not reproduce, distribute, or transmit any Company Content without express written permission.

14.2 DMCA Notice and Procedure.

The Company respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If You believe that content on the Service infringes Your copyright, You may submit a written notification to the Company’s designated agent. Your DMCA Notice must include: a physical or electronic signature of a person authorized to act on behalf of the copyright owner; identification of the copyrighted work claimed to be infringed; identification of the allegedly infringing material and its location on the Service; Your name, address, telephone number, and email address; a statement that You have a good faith belief that the use is not authorized by the copyright owner, its agent, or law; and a statement under penalty of perjury that the information in the notice is accurate and that You are authorized to act on behalf of the copyright owner. Send DMCA notices to: Fernando Parnes, DMCA Agent, support@super.fans, super.fans, inc., 20743 Cantara St, Winnetka, CA 91306.

14.3 DMCA Counter-Notice.

If You believe that Your content was removed in error, You may submit a counter-notice containing Your signature, identification of the removed material, a statement under penalty of perjury that You have a good faith belief the removal was in error, and Your contact information. Counter-notices should be sent to the DMCA Agent at the address above.

14.4 Repeat Infringer Policy.

The Company will terminate the account of any user who is determined to be a repeat infringer of intellectual property rights.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. THE COMPANY MAKES NO WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR TIMELINESS OF CONTENT, INCLUDING AI-GENERATED ANALYTICS AND INSIGHTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS INCLUDES LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF USE, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. THE COMPANY’S AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE TOTAL FEES YOU ACTUALLY PAID TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THIS LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND THE COMPANY. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

17. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or relating to: Your use of the Service; Your User Content; Your violation of these Terms of Service; Your violation of any applicable law or third-party right; or Your conduct or actions in connection with the Service.

18. Dispute Resolution and Mandatory Binding Arbitration

18.1 Informal Resolution.

Before initiating formal legal action, You and the Company agree to first attempt to resolve any dispute informally. You must send written notice describing the dispute to support@super.fans and provide a good-faith opportunity for the Company to resolve the matter. This informal resolution period shall last thirty (30) days. During this period, You agree not to file a formal claim.

18.2 Mandatory Binding Arbitration.

If the dispute is not resolved within thirty (30) days, You and the Company agree that any and all disputes arising from or relating to these Terms of Service, Your use of the Service, or any relationship between You and the Company shall be resolved by binding arbitration rather than in court. This includes claims based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.

18.3 Arbitration Rules and Procedures.

The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitrator shall be a retired judge or an attorney with at least ten (10) years of experience in the relevant area of law. The arbitration shall take place in Los Angeles County, California, or, at the election of the user, may be conducted by telephone or videoconference. The arbitrator’s decision shall be final and binding and may be enforced in any court of competent jurisdiction.

18.4 Small Claims Exception.

Either party may bring an action in small claims court instead of arbitration if the claim qualifies for small claims court jurisdiction in the applicable jurisdiction.

18.5 Class Action Waiver.

YOU AND THE COMPANY AGREE THAT ALL CLAIMS AND DISPUTES SHALL BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. NEITHER YOU NOR THE COMPANY SHALL HAVE THE RIGHT TO PURSUE CLAIMS ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. IF A COURT OR ARBITRATOR DETERMINES THAT THE CLASS ACTION WAIVER IS UNENFORCEABLE, THEN THE ENTIRE DISPUTE RESOLUTION SECTION SHALL BE VOID, AND THE DISPUTE SHALL PROCEED IN COURT.

18.6 Mass Arbitration.

In the event of twenty-five (25) or more similar or coordinated arbitration demands, the parties agree that such demands shall be subject to a bellwether process in which a representative number of cases are selected for initial arbitration, with the results informing resolution of the remaining claims. The parties agree to cooperate in good faith to establish an efficient process for resolving mass claims. During the bellwether process, the filing of additional arbitration demands beyond the initial bellwether cases shall be stayed.

18.7 Opt-Out Right.

YOU HAVE THE RIGHT TO OPT OUT OF THIS MANDATORY ARBITRATION AGREEMENT. TO OPT OUT, YOU MUST SEND WRITTEN NOTICE TO SUPPORT@SUPER.FANS WITHIN THIRTY (30) DAYS OF CREATING YOUR ACCOUNT, STATING “I OPT OUT OF THE ARBITRATION AGREEMENT” AND INCLUDING YOUR NAME, EMAIL, AND ACCOUNT INFORMATION. IF YOU DO NOT OPT OUT WITHIN THE 30-DAY PERIOD, YOU ARE DEEMED TO HAVE ACCEPTED THIS ARBITRATION AGREEMENT.

19. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws provisions. The application of the United Nations Convention on Contracts for the International Sale of Goods, the Uniform Commercial Code, and INCOTERMS are expressly excluded.

20. Venue

For any claim not subject to arbitration, You irrevocably submit to the exclusive jurisdiction of the courts located in Los Angeles County, California.

21. Links to Third-Party Websites

The Service may contain links to third-party websites. The Company has no control over and assumes no responsibility for the content, accuracy, or practices of such websites. Your access to third-party websites is at Your own risk and subject to their terms and conditions. The Company does not endorse any third-party website or its content.

22. Force Majeure

The Company shall not be liable for any delay or failure to perform the Service resulting from causes beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, epidemics, pandemics, strikes, telecommunications or Internet failures, power outages, cyberattacks, or third-party service provider outages.

23. Termination

The Company may terminate or suspend Your access to the Service immediately, without prior notice or liability, for any reason, including if You violate these Terms of Service or applicable law. Upon termination, Your right to use the Service ceases immediately. The provisions of these Terms of Service that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Dispute Resolution) shall survive any termination.

24. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

25. Entire Agreement

These Terms of Service, together with any other agreements or policies referenced herein, including the Privacy Policy located at https://super.fans/privacy-policy, constitute the entire agreement between You and the Company concerning Your use of the Service and supersede all prior agreements, understandings, and negotiations.

26. Waiver

The Company’s failure to enforce any provision of these Terms of Service shall not be deemed a waiver of that provision or the Company’s right to enforce it at a later time.

27. Assignment

You may not assign, transfer, or sublicense Your rights or obligations under these Terms of Service without the Company’s prior written consent. The Company may assign these Terms of Service or its rights hereunder to any third party without restriction or notice.

28. Changes to Terms

The Company reserves the right to modify these Terms of Service at any time. Changes will be effective upon posting to the Website or notification via email. Your continued use of the Service following notification of changes constitutes Your acceptance of the modified terms. If You do not agree with the modified terms, You must cease using the Service.

29. Website Disclaimers and Waivers

THE INFORMATION PROVIDED ON THIS WEBSITE IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. ALL INFORMATION ON THE WEBSITE IS PROVIDED IN GOOD FAITH; HOWEVER, WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, REGARDING THE ACCURACY, ADEQUACY, VALIDITY, RELIABILITY, AVAILABILITY, OR COMPLETENESS OF ANY INFORMATION ON THE WEBSITE. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE WEBSITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE WEBSITE.

AI-GENERATED CONTENT DISCLAIMER. THIS WEBSITE AND SERVICE UTILIZE ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING TECHNOLOGIES TO GENERATE ANALYTICS, INSIGHTS, AND RECOMMENDATIONS. AI-GENERATED OUTPUTS ARE PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND MAY CONTAIN ERRORS, INACCURACIES, OR LIMITATIONS. THE COMPANY DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT. YOU SHOULD NOT RELY SOLELY ON AI-GENERATED INSIGHTS FOR BUSINESS, FINANCIAL, OR LEGAL DECISIONS WITHOUT INDEPENDENT VERIFICATION.

EXTERNAL LINKS DISCLAIMER. THIS WEBSITE MAY CONTAIN LINKS TO OTHER WEBSITES OR CONTENT BELONGING TO OR ORIGINATING FROM THIRD PARTIES OR LINKS TO WEBSITES AND FEATURES IN BANNERS OR OTHER ADVERTISING. SUCH EXTERNAL LINKS ARE NOT INVESTIGATED, MONITORED, OR CHECKED FOR ACCURACY, ADEQUACY, VALIDITY, RELIABILITY, AVAILABILITY, OR COMPLETENESS BY US.

PROFESSIONAL DISCLAIMER. THE WEBSITE DOES NOT CONTAIN PROFESSIONAL ADVICE. THE INFORMATION IS PROVIDED FOR GENERAL INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY AND IS NOT A SUBSTITUTE FOR PROFESSIONAL ADVICE.

ASSUMPTION OF RISK. BY USING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF OR RELIANCE UPON ANY CONTENT, DATA, OR ANALYTICS PROVIDED BY THE SERVICE.

30. Contact Us

If You have any questions about these Terms of Service, please contact the Company at: super.fans, inc., 20743 Cantara St, Winnetka, CA 91306. Email: support@super.fans. Phone: 610-909-9055.